Is BMC Remedy still used?
It is one of the biggest and oldest names in ITSM software. Remedy is now the Service Management Business Unit of BMC Software.
What is ITSM BMC Remedy?
BMC Remedy ITSM is a service management tool that automates the ITIL process in the modern era. They support various forms of service tickets by which users can create requests that flow to other systems within an organization.
How do I know my BMC Remedy?
To access server information, open the BMC Remedy AR System Administration Console and select System > General > Server Information. Client versions appear in the About dialog box (from the Help > About menu option).
Is Remedy the same as ServiceNow?
BMC Remedy operates on a Software-as-a-Service (SaaS) delivery model that uses third-party cloud vendors to deliver services. ServiceNow operates mostly on a Platform-as-a-Service (PaaS) model, allowing for a framework you can build on or customize applications from directly from the cloud.
What does ITSM stand for?
IT Service Management
Definition of ITSM: IT Service Management is a strategic approach for designing, delivering, managing, and improving the way information technology (IT) is used within an organization.
What is Remedy Helix?
Helix Remedy is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. Helix Remedy is delivered in the cloud for unprecedented choice along with hybrid or on-premise options.
What database does BMC Remedy use?
When you install BMC Remedy AR System over a relational database, an AR System database is created. By default, this database is named ARSystem, and the user ARAdmin is defined. You can choose other values during installation.
What is the latest version of BMC Remedy?
Documentation by Supported Product Version
|Version||Product Name||Release Date|
|19.02.00||Remedy AR System Server||28-Feb-2019|
|18.08.00||Remedy AR System Server||31-Aug-2018|
|18.05.00||Remedy AR System Server||31-May-2018|
|9.1.04||Remedy AR System Server||05-Dec-2017|
Is remedy the same as ServiceNow?