What do I do if my Fitbit band breaks?

What do I do if my Fitbit band breaks?

Go to the Fitbit website and log in with your Fitbit account. This should be the same account that the Fitbit with the broken watch strap is linked to. Click ‘Submit a claim’. Keep in mind that Fitbit will only approve your request if the watch strap is broken due to a manufacturing error.

Can the band on a Fitbit Surge be replaced?

The Fitbit Surge’s Achilles’ heel is the band, which is not considered user-replaceable. Third party companies have stepped in to offer Surge replacement bands.

Is Fitbit strap covered by warranty?

Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device.

How long should a Fitbit strap last?

The strap of each broke in one, or both, of two places: the clasp and one (or other) ‘shoulder’ (where band meets the main unit). Life expectancy: 6 – 9 months.

Can you fix a broken Fitbit band?

Many bands offer some form of a guarantee, like Fitbit, whose limited product warranty promises a one-year commitment to zero defects or errors. If the device or included strap breaks, tears, or stops working within that time frame, they’ll repair or refurbish the product.

How long does a Fitbit last before it breaks?

The Fitbit Alta has a life expectancy of 1–2 years. If this is the case, don’t lie to consumers, and put that on the box. This is basically planned obsolescence. When products stop working on their own shortly after the warranty period is over, this looks highly suspicious and seems greedy and lazy.

Can you fix a broken fitbit band?

Do Fitbits break easily?

Fitbit is the leading global wearable brand with over $1.6 Billion in sales during 2017, but the company suffers from one fundamental problem. The devices break, and they break often. Everything breaks — cars break, refrigerators break, even world records get broken.