Advice

What are chat scripts?

By Angel Hume

What are chat scripts?

Live chat scripts are prewritten conversation initiators. They can help agents respond via chat faster and provide a cohesive tone across customer-facing interactions that aligns with the brand’s messaging and tone.

How can we chat in BPO?

General greeting

  1. Hi {Visitor Name}! Thank you for visiting our website! My name is {Agent Name} and I am here to help you.
  2. Hello! This is {Agent Name}. Don’t be afraid to ask any questions.
  3. Hello! This is {Agent Name}. How can I help you today?
  4. Hey {Visitor Name}! Thank you for chatting with me.

How do I start a customer service chat?

Let’s understand all the nine amazing customer support chat tips to help you get an answer.

  1. #1: Initiate Conversational Chat.
  2. #2: Ask for More Information, Show Empathy.
  3. #3: Never Say “I Don’t Know”
  4. #5: No Harm in Admitting Your Fault.
  5. #6: Learn to Take Follow-Ups.
  6. #7: Don’t Make Customers Wait – Continuity is the Key.

How do you hold customers on chat?

Here are a few customer service scripts to get the ball rolling:

  1. Thanks for reaching out!
  2. I appreciate you explaining that to me.
  3. I just need to check something.
  4. Great question!
  5. Sorry about the wait!
  6. All our agents are busy right now.
  7. Thanks so much for being patient!
  8. Thank you for waiting!

How do you answer live chat?

When implementing live chat on your company’s site, keep these seven practices in mind.

  1. Respond quickly. Good customer service directly correlates with a quick response rate.
  2. Listen actively.
  3. Match your customer’s tone.
  4. Be human.
  5. Provide transcripts.
  6. Use surveys.
  7. Check your grammar.

How do you talk professionally?

Here are 7 Key Tips to Writing Professional Chat Messages.

  1. Greet properly!
  2. Write as you speak.
  3. Keep the conversation simple, polite and positive.
  4. Engage and clarify professionally.
  5. Empathize and apologize.
  6. Be proactive and give speedy (but professional) responses.
  7. Write professional final checks and ask for feedback.

How do I create a live chat?

How to Add Live Chat to a Website, Step by Step

  1. 1) Go to “Website Chat” and then “Customer Chat Widgets” inside of MobileMonkey.
  2. 2) Name your chat widget.
  3. 3) Select your chat widget colour.
  4. 4) Set up your welcome message.
  5. 5) Set up actions to the responses you receive from your initial question.
  6. 6) Ask for an email address.

What can I tell my client?

The 11 best things to say to customers

  1. 1. ‘ Let me take care of that for you’
  2. ‘Here’s how to reach me’
  3. ‘What can I do to help you?
  4. ‘I can solve this for you’
  5. ‘I may not know now, but I will find out’
  6. ‘I will keep you updated …’
  7. ‘I take responsibility …’
  8. ‘It will be just what you want’

How do you handle multiple chats?

How to Manage Multiple Chats

  1. Reduce Customer Wait Time with Canned Messages. Using canned responses can be one of the few ways to help your operators reduce customer wait time and help them keep the visitors engaged during the conversation.
  2. Tackle Commonly Asked Questions with Knowledge Base.